Terms of Service

Last Updated: September 2025

These Terms of Service (“Terms”) govern your use of the Haven Homes website and services. By accessing or using our website, you agree to comply with these Terms. Please read them carefully.

1. Eligibility

By using our website and services, you confirm that you are at least 18 years old and legally capable of entering into agreements.

2. Services Provided

Haven Homes provides property management services, including property listings, rental applications, tenant support, and online tenant tools such as rent payments and maintenance requests.

3. User Responsibilities

When using our website, you agree to:

Provide accurate and complete information in forms and applications
Use the website only for lawful purposes
Not attempt to interfere with or disrupt the website’s functionality
Respect the rights of other users and our staff

4. Applications and Leases

Submitting a rental application does not guarantee approval. All applications are subject to review, background checks, and final approval by Haven Homes. Lease agreements are binding contracts and separate from these Terms.

5. Payments

All payments made through our website, including rent and application fees, are processed securely via third-party providers (such as Wix Payments or Stripe). By submitting a payment, you authorize the transaction in full.

6. Maintenance Requests

We strive to respond promptly to all maintenance requests. Tenants are expected to submit accurate information about the issue. In cases where damage is caused by negligence or misuse, tenants may be responsible for repair costs.

7. Intellectual Property

All content on the Haven Homes website (text, images, branding, design) is owned by or licensed to Haven Homes. You may not copy, reproduce, or distribute any content without prior written permission.

8. Limitation of Liability

Haven Homes is not liable for any indirect, incidental, or consequential damages arising from your use of the website or services. Our total liability is limited to the extent permitted by law.

9. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Updates to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website and services after updates constitutes acceptance of the revised Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Haven Homes
Email: info@havenhomes.com
Phone: (763)-482-9069
Address: 6001 Hillsboro Ave N, New Hope, MN